11-12-2023 23:25
I have submitted a network unlock code request for my s9 plus but received nothing. It says it can take up to 10 days but its now been over 2 weeks. Please can someone help?
Solved! Go to Solution.
12-12-2023 11:41
Thanks for the tag @gmarkj
@Sbr15 Can you please drop me a PM with your mobile number and the IMEI of the device you're wanting to unlock? 👍
11-12-2023 23:45
You will probably need to request it again
Guide: Unlocking an O2 phone to use a different SIM card
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
11-12-2023 23:51
11-12-2023 23:51
Thanks. I have requested it 2 more times over the last 2 weeks, I get a confirmation they have received the request but then nothing.
12-12-2023 10:27
Might need to step in with this one @Dave-O2 ...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
12-12-2023 11:41
Thanks for the tag @gmarkj
@Sbr15 Can you please drop me a PM with your mobile number and the IMEI of the device you're wanting to unlock? 👍