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Network Support

nicam49
Level 1: Joiner
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Registered:

Hi, I'm with Tesco mobile, and have a problem that my phone is not receiving data access over the O2 network.

It 1st occurred on 19th Jan, I logged it on 20th Jan. Ref number=24167964

Internet access came back momentarily at the same time O2 sent me a 'no fault found' txt, then was lost again. 

I relogged fault, Ref number=24171296,  and again, on 22nd Jan, data came back momentarily at same time O2 once again txt me a 'no fault found' 

It's as though O2's system is preventing/denying my phone access to data

although I have plenty of data left in my Tesco data allowance. 

Where do I go from here? 

Thanks, 

Regards

 

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Cleoriff
Level 94: Supreme
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@nicam49 

I'll ask @Anonymous or @O2Waqas if they can help here.

Veritas Numquam Perit

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Anonymous
Not applicable

@Cleoriff Thanks for the tag @nicam49 Will private message you regarding the issue.

 

O2Simon

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Cleoriff
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Registered:

Thanks @Anonymous thumbsup

Veritas Numquam Perit

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MI5
Level 94: Supreme
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@nicam49 

Have you asked Tesco to check your account or tried a new sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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