cancel
Showing results for 
Search instead for 
Did you mean: 

Network Patchy in BB2 7LF Area

Anonymous
Not applicable

O2 online status shows things as alright, but several users here on Tesco and o2 are struggling with patchy network connections for internet, texts and phone calls.  Called o2 they are saying there is nothing wrong in the area but there must be?  It seems slightly better today but any way to escalate this?  Not getting phone calls and texts which I need.

Message 1 of 5
2,289 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Download the My Network app and report the issues through that http://www.o2.co.uk/apps/my-network.
Tesco customers will have to call Tesco CS to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
2,284 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Download the My Network app and report the issues through that http://www.o2.co.uk/apps/my-network.
Tesco customers will have to call Tesco CS to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
2,285 Views

Anonymous
Not applicable
Try to get as many as possible to report what your experiencing to give weight to the issue.

Tip -> If your a contract customer possibly look at the option of o2's Tugo app.

As an interim solution.

http://www.o2.co.uk/apps/tu-go
Message 3 of 5
2,273 Views

Anonymous
Not applicable

live status says there's a mast down!!

Message 4 of 5
2,218 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It was showing as ok when the OP posted this morning. At least they are aware of it now so let's hope the repair is done as soon as possible.

Message 5 of 5
2,213 Views