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Level 1: Joiner
Posts: 1
Registered: ‎11-05-2016

Netflix redemption

Hi - I recently upgraded and received 6 month offer and the o2 verification works and I get through to the Netflix login page but the credit is not showing up in my Netflix account.

Can anyone help / am I missing a step

Thanks!
Posts: 16,439
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Registered: ‎13-08-2008

Re: Netflix redemption

@RG2019 Loads of threads about this like this one https://community.o2.co.uk/t5/Pay-Monthly/Netflix-redemption-not-working/m-p/1192506#M164902

 

@Martin-O2 can a master thread be created seams to be loads of issues around this 

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Posts: 95,214
Topics: 755
Registered: ‎14-01-2013

Re: Netflix redemption

@adamtemp64

its the same as the Huawei tab promotion! Not sure why every promotion with O2 creates such major problems. It's ridiculous!

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Posts: 7,372
Registered: ‎18-02-2016

Re: Netflix redemption

We can find out what's going on with this one for you @RG2019. I'll send you a private message so we can go over the details. 

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Level 1: Joiner
Posts: 1
Registered: ‎19-01-2019

Re: Netflix redemption

I've been trying since mid december to claim netflix. I rang customer services and was told there was an issue but they would get back in touch. I never heard anything from them.

I've tried to claim the offer again today (a month later) and it still wont work. 

I'm sick of being passed around, the only reason i stayed with o2 was for the free netflix. I wish i'd moved all my family now!

Posts: 111,797
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Registered: ‎04-04-2012

Re: Netflix redemption

Send a message to @Martin-O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎10-09-2013

Re: Netflix redemption

same issue with my netflix redemption. I am not getting anywhere with O2 and I am also waiting to hear from Complaint Review Service as I escalated this.
Level 1: Joiner
Posts: 3
Registered: ‎17-01-2019

Re: Netflix redemption

Did you hear anything about your ta let yet? I haven't had any confirmation and I claimed it a week ago... Very annoyed I got ahold of 02 customer services who passed me on to huawei and then huawei said it isn't their promotion and sent me Back to 02.no one seems to know what's going on
Posts: 111,797
Topics: 563
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Registered: ‎04-04-2012

Re: Netflix redemption


@Strm wrote:
Did you hear anything about your ta let yet? I haven't had any confirmation and I claimed it a week ago... Very annoyed I got ahold of 02 customer services who passed me on to huawei and then huawei said it isn't their promotion and sent me Back to 02.no one seems to know what's going on

The Netflix offer is absolutely not anything to do with Huawei.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)