Netflix paused

[AJM]

My Netflix has always been paid via my O2 bill, for the last 6 years. However, my Netflix account has now been paused as they have no payment on file, even though my bill has gone out as normal and O2 have informed me that the payment to Netflix has been sent. I have spoke to O2 twice and Netflix twice - O2 keep telling me to wait and Netflix state that O2 stopped the Netflix account earlier in October and have no payment. I feel like I’m being thrown between two big companies, trying to resolve this and getting no where. Even someone at Netflix said ‘I don’t know where your money is’ - not reassuring!!

[madasaf1sh]

@AJM 

It will be Netflix, the same issue occurs at times on other networks as well and the only ones who can fix it are Netflix sorry to say

[Cleoriff]

@AJM 

There's no other answer but perseverence with O2. You chose to be billed via O2 for Netflix and surely that must be reflected on your phone bill?

Speak to Payment Management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[pgn]

Why not simplify things by cutting to the chase, @AJM?

1. confirm payments from your O2 phone to Netflix have ceased, and

2. pay Netflix directly via one of the methods they accept except pay by mobile.

[AJM]

This is what I want to do, however neither are accepting what the other is saying therefore I’ve paid for a product I’m not getting. I want this removed from my O2 but it is under things that are bought not an add on

[pgn]

Via Netflix, @AJM 

https://community.o2.co.uk/t5/Pay-As-You-Go/Removing-a-Netflix-bundle-from-my-account/m-p/1672577/hi...

[madasaf1sh]

@AJM 

Netflix has removed the Billing through o2 option from this month, link to the help article below:

https://help.netflix.com/en/node/100882

[Grshtfs24456]

I am in the same boat, O2 claim Netflix took the payment, Netflix say the payment was declined, someone has the money and I have a paused Netflix account. 

Not hopeful of getting it back at this point and will just have to pay again via new payment method 

[madasaf1sh]

@Grshtfs24456 

The only people who can answer are Netflix, but good look there support on billing make o2 look like Harrods