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Netflix Credit not being credited

willyb
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on ‎09-12-2018 15:22

on ‎09-12-2018 15:22

Anybody else had the trouble with netflix credit not being credited to there netflix account after going through the process to claim the credit?

 

TIA

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MI5
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on ‎09-12-2018 16:07

on ‎09-12-2018 16:07

No, mine went through without a hitch.
I'll tag @Martin-O2 to see if he can help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎10-12-2018 15:56

on ‎10-12-2018 15:56

Cheers for the mention on this one @MI5! 

 

@willyb I'm sure we can get this one sorted for you. I'll need a few details so will drop you a private message. wink

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mmoukiou
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on ‎12-12-2018 20:42

on ‎12-12-2018 20:42

Hi, I have the same problem, BUT I took the netflix offer in the summer. As I am on sim only contract I was eligible to upgrade again now, so I picked the 20Gb tarrif, which normally cones with the xmas netflix offer. I tried to redeem, the site confirms my number and leads me to the netflix site, but nothing is credited. Is it because I had the offer before? Thank you.

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Martin-O2
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on ‎13-12-2018 11:35

on ‎13-12-2018 11:35

Hey @mmoukiou I'll send you a private message about this one. wink

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Jimmy
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on ‎16-12-2018 20:20

on ‎16-12-2018 20:20

I have the same issue after buying a Hotspot on Pay Monthly and being informed that I was eligble for the deal.

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EmilieT
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‎17-12-2018 11:31 - edited ‎17-12-2018 11:34

‎17-12-2018 11:31 - edited ‎17-12-2018 11:34

Hi @Jimmy, have you already gone through the claiming process? If you are having issue getting through it, it's worth trying to redeem it over mobile data rather than WiFi, as we've seen a few cases where that helped slight_smile

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Jimmy
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on ‎17-12-2018 11:36

on ‎17-12-2018 11:36

I followed the prompts and had to put my mobile phone number in to get the code as the mobile hotspot I have does not allow me to read messages.
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Jimmy
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on ‎17-12-2018 17:55

on ‎17-12-2018 17:55

If i could use my hotspot phone number and have the code sent to my email or mobile number this would help otherwise I will need assistance from O2.

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jonsie
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on ‎17-12-2018 18:09

on ‎17-12-2018 18:09

The only way to get the code is to put the hotspot sim into a mobile phone.

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