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Negative Balance due

Arasheed
Level 6: Acolyte
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My pay monthly bill is due tomorrow and it is negative. can i get it paid back into my bank or does it go into next month

 

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MI5
Level 94: Supreme
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@Arasheed 

You can request a refund from O2 which will be paid back into the account it came from, however, it may take up to 21 days for it to be refunded, so  unless it's a large amount of money, it's probably wise to leave it to come from future bills.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Enlli
Level 66: Unequalled
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It goes against your next payment, reducing your Direct Debit

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
  • 146434 Posts
  • 636 Topics
  • 28171 Solutions
Registered:

@Arasheed 

You can request a refund from O2 which will be paid back into the account it came from, however, it may take up to 21 days for it to be refunded, so  unless it's a large amount of money, it's probably wise to leave it to come from future bills.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
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