Need to understand the process of cancelling a contract

[Richlion2]

Hello, 

I've requested the PAC code. So I want to cancel my sim only contract I have been on with Virgin Mobile, who transferred me to O2. My next payment is due **Personal info**23. On my O2 site/account there is no option to cancel my contract. I don't want to pay on the **Personal info**23, how am I supposed to switch, can someone explain this in a simple way? How can I keep my current number? Do I cancel my Direct Debit on the 22/06 ?

I see this guide:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

It doesn't really explain what will happen if I purchase another SIM from another provider. How to avoid paying twice? When should my new deal start so I can be switched?

Is there a phone number I can call to discuss this with a real person (no, not a chat bot!) ?

Regards, 

Ryszard

[MI5]

@Richlion2 

When the new network processes the PAC and transfers your number, your O2 contract will end immediately.

[Richlion2]

In the PAC text message it says it will expire on XX/06/2023. Does it mean I have to request a new PAC when it expires? Does it change every month?

Thanks, 

Richard

[Enlli]

PAC is valid for 30 days. If it is not used in that time you will need a new one

[MI5]

@Richlion2 

Guide to PAC here Guide: How to get your PAC [June 2021 Update]