Need to talk to a real person

[Lenkenbad]

I have received an email telling me my monthly mobile payment is overdue, but I do not have a mobile with O2.

I have tried to access my account, but O2 says I don't have an account with them. I also do not know the mobile number, they are talking about. I did order a SIM only from O2, for emergencies, but when it arrived, and I tried it in my mobile, I found that I had no cell coverage both inside and outside my home. I contacted O2 and they said to cut up the SIM, and they would cancel my contract. Now they are threatening me for none payment for a service I do not have. I have tried phoning them twice, but have been hanging on, listening to music for over forty minutes on both occasions. HELP !!!!!!!!

[Bambino · Accepted solution]

@Lenkenbad This is a customer community. We have no access to anyone's account information. You need to speak to customer service. If you didn't go through the correct cancellation process you're going to be liable for the remainder of your contract.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You could also try the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support