Need to speak to an actual person!!!

[wildbunchx]

How do I reach an actual person to talk to? It is regarding my Direct Debit ?

[madasaf1sh · Accepted solution]

@wildbunchx

The best advice we have been given to get through to an agent is

Call 202 or 0844 809 0202 (they open at 8am) when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to an agent

[Cleoriff]

@wildbunchx 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[wildbunchx]

Thanks

[Cleoriff]

You're welcome @wildbunchx 

[Philster65]

I want to cancel my O2 contract for telephone 07739568544
The phone is at my mothers house and I cannot collect it , I paid for it and bmosid the monthly payment but she doesn’t use it anymore
So I can’t get the text of the phone to input for security and I can’t remember the security question
Can you help?

[MI5]

@Philster65 

Why not call your mother and ask her to give you the security code?

The scurity word can be reset in your MyO2.

Doing that would prove you have access to the phone and enable you to cancel it Guide: Cancelling Your Contract 

O2 wont cancel a contract if you call up without being able to pass security as you could be anyone.