Need to set up direct debit, so hard to find someone to talk to on phone

[Lusi]

My daughter's myO2 app cannot be accessed, because  she forgot her sign in details.  When we tried to make new one, the e mail address that they have for my daughter's account is not recognised, its not mine its not my daughter's e mail. So how can we sign in to the app then? Try to speak with agent,  taking ages by chat let alone by phone. Very frustrating 

[pgn]

You can use FB or X (Twitter) to ask the O2 Social Media team for help. Both account holders will need to be present, @Lusi 

Link below has the details - and use Direct or Private message to talk with them on your chosen platform from the list. Good luck!

[Bambino]

@Lusi Does your daughter have her own account or is the account in your name?

[Lusi]

In my name. I tried using my details,  only cone up my account not hers

[Bambino]

@Lusi If the account is in your name she can only sign in using your details. If she wants a separate account she will have to apply and pass a credit check.

Edit: Trying to do account related changes at this time of year, and in particular over this weekend, is not a good idea.

[MI5]

@Lusi 

Try registering your daughters number for a new MyO2 with a different email address.