Solved: Need to know last top-up date in order to keep num...

Anonymous · ‎15-12-2015

Just got a different phone and want to transfer my current number. I filled in a form online and one of the security questions was asking when was the last date I topped up and by how much.

No idea so I just put anything in and submitted the form. Got an email now saying number couldn't be transferred because security answer didn't match up.

How am I supposed to be able to remember the exact date when I lost topped up? Seriously..

Cleoriff · ‎15-12-2015

If you have any problems with remembering you will need to contact CS http://www.o2.co.uk/contactus

Can you check your texts from when you topped up...or look in MyO2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎15-12-2015

If you have any problems with remembering you will need to contact CS http://www.o2.co.uk/contactus

Can you check your texts from when you topped up...or look in MyO2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

MI5 · ‎15-12-2015

If you call cs on 4445 they can ask you alternative security questions to get your number transferred.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-12-2015

Or call into the O2 store and they will do it all for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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