Need proof of usage

[Juliano]

I lost my phone last phone and reported straight away to o2, but my insurance company is asking proof of usage , and last time phone was used with imei number . How can I get that document For my lost iPhone 11? Thanks

[pgn]

All your details should be available on the MyO2 app, Screenshots may help if you are PAYG and have no bills or contract.

Good luck!

[TallTrees]

Hello @Juliano 

During these difficult times we have this link  for any kind of support ~

You will need to call Customer Services 

if you ring them call early 08.00am

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Juliano]

I just tried to ring the customer services right at 8am but lines are off . Can’t get hold to talk to anyone about my problem .

Really need the proof of usage of my iPhone 11 Pro I lost on 9th March !

[Cleoriff]

If you go into My O2 and look under My Orders (Credit @jonsie  for screen shot)

You will see the info you need. If you click on the order number it will give you more iinfo. This can be printed off.

[Juliano]

No one answers the customer services , very disappointed , I have 3 mobile phone contracts with 02,
Thinking to cancel my the lines for the lack of attention on my case !

[Cleoriff]

Try these numbers

0800 977 7337

0800 587 4005

[pgn]

---

@Juliano wrote:
No one answers the customer services , very disappointed , I have 3 mobile phone contracts with 02,
Thinking to cancel my the lines for the lack of attention on my case !

---

I had similar recently, here is my call history - keep trying, it costs you nothing except your own patience:

Keep ringing, start around 08:15 UK time, and when you hit 1 and 1 (on 202), if you get dumped, try again. Eventually you will get put on the call queue and hear music - then just sit tight. 

Might need your phone to be on full charge before trying, if it is a wireless handset. 

Good luck! 

[Cleoriff]

@Juliano 

Cancelling isn't really the best choice in the current situation. EVERY network is struggling with this current situation. You could end up worse than ever.