Need help

[Christine3]

So my friend ordered a new phone with a new contract on April 1st 2020. He is new to o2. It was meant to be free next day delivery but 2 days later and he hasn't has a dispatch email or any further information other than order confirmation. He is struggling to get on to his my o2 as it keeps glitching and saying that his details don't match those on his records. I know with the quarantine it could cause issues but he really isn't sure what is happening with his order and is understandably concerned. We tried to call o2 but we could not get through. Does anyone know what we should do or have any advice? Also has anyone else had this issue during the quarantine.
Thank you in advance.

[Cleoriff · Accepted solution]

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@Christine3 wrote:
@gmarkjand @jonsie ok thank you for we have opened them so that part is done. We still have no dispatch email so should we wait and not worry till he has recieved that?

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Exactly that @Christine3 

[Christine3]

@Cleoriff thank you. It was just the lack of information that had him worried plus he suffers with autism so he freaks out easily but this has helped put his mind at ease.

[Cleoriff]

No problem @Christine3  #staysafe

[jonsie]

Hope all the info helps you @Christine3 

[Christine3]

@jonsie yes it definitely has thank you. I am very grateful to all of you who took the time to reply to my questions.