Need help ASAP! How do I view itemised bills from previous months? ie Oct/Nov 2015?

[Anonymous]

Hi guys!! I really need to view my fully itemised bill from Oct/Nov 2015, as believe my teenage daughter may have been using my phone! As the bill is paid by direct debit, so don't tend to look at it-but now I have noticed that it has jumped from an average of £10 pm (SIM only) to a whopping £150!!! But after trying everything, I can only seem to view the latest bill as itemised, but no previos bills-all I can find is the overall amount, but not itemised usage. Thank you!

[MI5]

I can see all mine in my o2?

[Cleoriff]

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@Anonymous wrote:

It seems the only way to view a fully itemised items for old bills(inc all non-chargable texts/calls, for those interested) is to get customer services and get them to email it to you! WHAT a pain!

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Shame it didn't work for you ...Some are lucky. I can get it no problem on my PC

I did say you may have to contact CS if it didn't work....Very annoying really

[Cleoriff]

Just wondering if @Anonymous was trying to do this on mobile. As we have no issues on PC?...

[jonsie]

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@Cleoriff wrote:

Just wondering if @Anonymous was trying to do this on mobile. As we have no issues on PC?...

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I can only think that's the problem.

[MI5]

No need to contact CS at all. All available on line anytime.

[jonsie]

Or maybe trying a different browser is the answer?

[MI5]

Dunno. Never had a problem with it?

[jonsie]

I know some people had issues with IE and Microsoft Edge.

[MI5]

It works fine on chrome and Firefox

[Anonymous]

I am FINALLY all sorted now, and just want to say a HUGE THANK YOU guys for taking the time to try and help me out! Its my first time on here, and am really ?overcome with just how lovely and helpful you have all been..! Thank you. xxx