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Navigating to download bill screen

gmarkj
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In trying to answer another query (the Vat invoice thread) I checked for a how-to guide to get to where you download the bills from.

 

While there are a number of instructions, there isn't actually a detailed guide (including pictures!) that shows how to get there.... until now.

 

 

If you want/need to, it is possible to download your bills - either so you have a record, or in case you need to send them off for any reason (such as claiming a cash back offer).

 

However, there are a number of steps/screens to go through in order to get there. While this may seem straight forward, on a fairly regular basis there are questions about downloading a bill.

 

The first page you will encounter is the Myo2 home page, which asks what type of account you have (pay monthly or pay as you go). Once you choose, the page then asks for your username (normally your email address) and password that you set up when you signed the contract.

If you want the site to remember your details (not advisable if you use a shared computer) then tick the "remember me" button, otherwise enter your details and click "sign in".

 

sign in.jpg

 

The next page you see is your home page, which will list all of the services you have (current phone number/phone make and model), any closing bills (on mine at least) plus if you have registered for o2 WiFi.

There will also be a link to update your details (click on your name on the right).

(I have edited out some of my details in case you wondered...)

 

landing page.jpg

 

If you click on either your number or device it will load the correct page - as I only have one account with o2 it loads that one.

 

my device.jpg

 

This will show details about your last bill (total amount and date) as well as a link to view the most recent and previous bills.

 

To the right of this are details of your tariff (how much it is, what it is called) and then how much you have left.

As my calls/text are unlimited, it only shows how much data I have left from my monthly amount.

 

Further down the page there is also more details about the device currently registered to your account (IMEI and PUK code).

 

If you click the link to view your tariff and usage, you will see the page below.

 

This area can be used to check your usage and charges since your last bill - so if you are keeping track of your monthly spend here is where you would do it. (Useful if you have recently been abroad and want to see how much you will be charged, or if you think you have recently clicked on a link by mistake.)

 

Underneath that is a link to show more details about your tariff, change it if you want and add a bolt on if you want to - the next image shows the information available here.

 

 

 

allowances top.jpg

allowances bottom.jpg

 

 

From the previous page, if you click the link to view your latest bill, the next screen shows a summary of the bill.

 

bill top.jpg

bill bottom.jpg

 

This screen also shows how much of your bill is VAT (more on this later).

 

Right at the bottom is the link to download your bill for saving or printing.

 

Clicking this takes you to another page where you can do so (rather than just downloading it) as you can also choose if you want your last bill or one older.

 

download home.jpg

 

The page loads with the most recent bill shown. If this is the one you are after then just click the link to download, otherwise you will need to choose which one you want using the previous bills link.

(As my last bill is the first one for my new account, I only have one I can show.)

 

Once you click the download PDF bill link, the bill currently displayed will show as an item that you can choose to save.

 

Rather bizarrely, even though VAT is shown on the bill it also states this is not a VAT invoice probably because it is a personal account and not a business one, and also becaure o2's VAT number is not on here.

 

download bill.jpg

 

Hope that helps anyone who gets stuck.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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Looks fine to me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 11 of 19
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jonsie
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It says all it needs to say now @gmarkj slight_smile

Most customers who now find themselves where they need to be in relation to their bill will certainly now be able to work anything else out. Getting there was the main  issue for customers.

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Martin-O2
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Good work @gmarkj! This nicely fills a gap in the guides available on the forum. very well done. 

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pgn
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Super tutorial, thank you!

 

The bit that should land you at the older-style bill page, where you can view past bills and download any of them, has been broken for a number of days now it seems, both ways to that screen landing me at something like that below.

 

Way 1: View and print older bills

Way 2: Download and print latest bill

 

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=ef7b5db9-f6fb-4e89-8736-a6d78153e175 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:03:58

 

Don't know

WhatIWon
Message 14 of 19
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MI5
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O2 are currently investigating an issue with this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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I hope to have an update on this one soon @pgn appreciate your patience wink

COVID-19 support - Help and support from O2 during the lockdown
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pgn
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I wait, with bated breath... Handshake

WhatIWon
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mavericke
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@pgn

 

Take it easy. I am having this problem since a month ago... I had to ask O2 to send me a copy of my airtime bill as well as the device bill for this month.

Message 18 of 19
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pgn
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I last used it without issue on 02-June-2017, so it's been broken since shortly after that?  Wow!Jaw-dropping

WhatIWon
Message 19 of 19
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