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Navigating to download bill screen

gmarkj
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In trying to answer another query (the Vat invoice thread) I checked for a how-to guide to get to where you download the bills from.

 

While there are a number of instructions, there isn't actually a detailed guide (including pictures!) that shows how to get there.... until now.

 

 

If you want/need to, it is possible to download your bills - either so you have a record, or in case you need to send them off for any reason (such as claiming a cash back offer).

 

However, there are a number of steps/screens to go through in order to get there. While this may seem straight forward, on a fairly regular basis there are questions about downloading a bill.

 

The first page you will encounter is the Myo2 home page, which asks what type of account you have (pay monthly or pay as you go). Once you choose, the page then asks for your username (normally your email address) and password that you set up when you signed the contract.

If you want the site to remember your details (not advisable if you use a shared computer) then tick the "remember me" button, otherwise enter your details and click "sign in".

 

sign in.jpg

 

The next page you see is your home page, which will list all of the services you have (current phone number/phone make and model), any closing bills (on mine at least) plus if you have registered for o2 WiFi.

There will also be a link to update your details (click on your name on the right).

(I have edited out some of my details in case you wondered...)

 

landing page.jpg

 

If you click on either your number or device it will load the correct page - as I only have one account with o2 it loads that one.

 

my device.jpg

 

This will show details about your last bill (total amount and date) as well as a link to view the most recent and previous bills.

 

To the right of this are details of your tariff (how much it is, what it is called) and then how much you have left.

As my calls/text are unlimited, it only shows how much data I have left from my monthly amount.

 

Further down the page there is also more details about the device currently registered to your account (IMEI and PUK code).

 

If you click the link to view your tariff and usage, you will see the page below.

 

This area can be used to check your usage and charges since your last bill - so if you are keeping track of your monthly spend here is where you would do it. (Useful if you have recently been abroad and want to see how much you will be charged, or if you think you have recently clicked on a link by mistake.)

 

Underneath that is a link to show more details about your tariff, change it if you want and add a bolt on if you want to - the next image shows the information available here.

 

 

 

allowances top.jpg

allowances bottom.jpg

 

 

From the previous page, if you click the link to view your latest bill, the next screen shows a summary of the bill.

 

bill top.jpg

bill bottom.jpg

 

This screen also shows how much of your bill is VAT (more on this later).

 

Right at the bottom is the link to download your bill for saving or printing.

 

Clicking this takes you to another page where you can do so (rather than just downloading it) as you can also choose if you want your last bill or one older.

 

download home.jpg

 

The page loads with the most recent bill shown. If this is the one you are after then just click the link to download, otherwise you will need to choose which one you want using the previous bills link.

(As my last bill is the first one for my new account, I only have one I can show.)

 

Once you click the download PDF bill link, the bill currently displayed will show as an item that you can choose to save.

 

Rather bizarrely, even though VAT is shown on the bill it also states this is not a VAT invoice probably because it is a personal account and not a business one, and also becaure o2's VAT number is not on here.

 

download bill.jpg

 

Hope that helps anyone who gets stuck.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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Good job.
We do get loads of requests since O2 "improved" it !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Great to have something with pictures Gary....Over the years a lot of us have learned how to navigate My O2 to get to this very complicated piece of info relating to downloading bills. We have constantly asked for it to be improved...this will help a lot of people.:smileywink:

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jonsie
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It might be worth mentioning the recent charges tab in the image where you can get charges and numbers called/texted since the last statement, ie as yet unbilled charges.

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gmarkj
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good point - i'll look at adding that today assuming I get a chance...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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Update - thanks to @Toby for opening up my post to expand on the recent charges section (as per @jonsie's suggestion).

Anything else anyone thinks I've missed? It's difficult to cover all angles as I don't have a Pay & Go or a business account so can't detail what they show or how to navigate them...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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I think that's fine as it is now @gmarkj. Add any more and it will get confusing I think?

Currently this adds pictures to the information we have already. (anything that describes how to do something with added images is a bonus in my book) Good job.:smileywink:

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gmarkj
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thanks for the thanks.
i'm just paranoid now i've added it as the wrong section - the link under latest bill (view detailed usage and charges) is for last months usage isn't it?
and the way i've explained it is for current usage and charges - stuff that will be on the next bill?
argh, my head hurts!!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Toby
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Fantastic guide @gmarkj! This will be going into the Knowledge Base for sure.

More info on that very soon wink

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Cleoriff
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@gmarkj wrote:
thanks for the thanks.
i'm just paranoid now i've added it as the wrong section - the link under latest bill (view detailed usage and charges) is for last months usage isn't it?
and the way i've explained it is for current usage and charges - stuff that will be on the next bill?
argh, my head hurts!!!

It surely doesnt matter whether it was last months or this months image Gary....What you have explained is what people expect to see if they navigate the way you have shown?

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