Name on account is different to that on my Virginmedia Account

[Mat_le_dad]

I am tempted to put in my first ever complaint to o2.

I just upgraded on the 27th October and my reason for doing so was to get the VOLT benefits as I am a Virginmedia customer too.

I was told this would take 14 days and today is day 15 and no update.

So i went on the chat with o2 to find out the 2 accounts don't have matching names.

Basically my o2 has 'Matt' and my virginmedia has 'Matthew' and because of this I now am being told to change my name on one of the accounts. I then have to show proof of name change.

There is no flipping difference with Matt and Matthew except the spelling, surely a little bit of common sense would see this.

[MI5 · Accepted solution]

@Mat_le_dad 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Mat_le_dad]

Thanks for the links, was just livid and sounding off.

[MI5]

Yep, it's a farce @Mat_le_dad