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Name change

Anonymous
Not applicable

on ‎03-02-2015 16:43

on ‎03-02-2015 16:43

I have requested to change my surname via the BusinessTOO@o2.com and i'm wondering how long does it take for an email to be picked up?

 

Thanks

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Anonymous
Not applicable

on ‎03-02-2015 16:55

on ‎03-02-2015 16:55

On looking some more info in this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/i-need-to-change-my-name-on-my-account/m-p/82802...
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jonsie
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on ‎03-02-2015 16:56

on ‎03-02-2015 16:56

Sending it via email should be fine and it should be picked up within 24 hours. Hopefully you should get some sort of acknowledgement.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎03-02-2015 17:14

on ‎03-02-2015 17:14

I emailed it off to the email address provided on the form you send off with the certificate. I just wondered the turn around time
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Anonymous
Not applicable
In response to Anonymous

on ‎03-02-2015 17:25

on ‎03-02-2015 17:25

When did you send it ?
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎03-02-2015 18:14

on ‎03-02-2015 18:14

Did you not get an automated receipt email?
Check your spam folders too as I've had some o2 emails go into my spam folder.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
Level 56: Guvnor
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on ‎03-02-2015 18:38

on ‎03-02-2015 18:38

Just ignore the ones about a vat refund if you find one there.
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Anonymous
Not applicable
In response to viridis

on ‎03-02-2015 19:51

on ‎03-02-2015 19:51

@viridis wrote:
Just ignore the ones about a vat refund if you find one there.

 

I'd give you 2 kudos, if I could, for that viridis wink

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