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Level 1: Joiner
Posts: 2
Registered: ‎12-09-2015
Accepted Solution

NUMBER CHANGE

Just rang cs to change my number was told she will send me a text with my number on but the call dropped now it says SIM not provisioned?? And I can't ring cs anyone having any ideas
Level 69: Guiding Light
Posts: 16,515
Registered: ‎31-03-2010

Re: NUMBER CHANGE

@Melissa3 You can try Live Chat https://www.o2.co.uk/contactus

Should that not work, you can call customer service on any phone or Skype on 0800 032 1402

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: NUMBER CHANGE

Sounds like they may have started the process before actually sending you the text 

Posts: 113,940
Topics: 568
Solutions: 15,330
Registered: ‎04-04-2012

Re: NUMBER CHANGE

Once the swap completes you will be able to call back for your number.
Just reboot your phone every half hour or so until it connects.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,136
Topics: 577
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Registered: ‎04-01-2009

Re: NUMBER CHANGE

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: NUMBER CHANGE

Hi @Melissa3, has you number now changed or do you need further help? Let us know how you get on with this slight smile

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