Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 3
Registered: ‎27-12-2018

NO CONFIRMATION EMAIL

I have placed a order today for the Samsung s9 plus. payment has been taken but I havent received a confirmation email just the credit agreement emails. I am worried as they have taken payment. does anyone please have some advice on this.
Level 63: Greatness Assured
Posts: 12,538
Registered: ‎31-03-2010

Re: NO CONFIRMATION EMAIL

@cally You need to contact customer service: https://www.o2.co.uk/contactus O2's stock reporting isn't live. With the many orders at this time of year, there's every possibility your phone is out of stock. O2 has a nasty habit of doing this.

I DO NOT WORK FOR O2

Posts: 88,104
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: NO CONFIRMATION EMAIL

@cally 

You need to open the links in the emails to digitally sign and accept the T&C's and credit agreements.

Your order won't proceed until you do that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎27-12-2018

Re: NO CONFIRMATION EMAIL

hi I have opened the links in the emails and still not received a email?
Posts: 88,104
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: NO CONFIRMATION EMAIL

OK @cally, the next email you receive you will your dispatch email confirming your tracking number and delivery date.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎27-12-2018

Re: NO CONFIRMATION EMAIL

so they dont actually send a confirmation email just a dispatch email?
Posts: 88,104
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: NO CONFIRMATION EMAIL

The emails you've had are confirmation of your order.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)