NO 4G IN HONG KONG

vw · ‎12-11-2018

HI Im currently in Hong Kong, have turned on data roaming and 4G is showing on my Iphone, Callas can be made but the signal from CSL the carrier is non existent. Whatsapp messages can be send and recieved but photos do not load or cannot send.

Any ideas on what to do?

MI5 · ‎12-11-2018

Hi @vw it sounds very much like you are suffering from the usual heavily throttled travel data, but there are a couple of things you can check.
1st, try manually searching for a different network to see if it improves and second, if you are using an iPhone, try changing the data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

vw · ‎12-11-2018

Hey I read up on this and it didnt make any difference, but thanks

MI5 · ‎12-11-2018

If you're all set up correctly it will just be the usual throttled data speeds then unfortunately.
Many complaints on here about it but o2 say it's only designed to allow basic browsing, emails and WhatsApp etc and nothing that is data intensive.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

vw · ‎12-11-2018

ive been here many times and not had this issue

MI5 · ‎12-11-2018

Have you tried a different network?
Has anything changed on your account since your last visit - new phone, new contract, tariff change etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎12-11-2018

Never had these issues in Hong Kong, in the few times ive been this year. I would recommend switching networks

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

EmilieT · ‎14-11-2018

Hi @vw, and welcome to the forum

Did you get a chance to try switching network, as @MI5 and @madasaf1sh suggested? Has it helped at all?

Have a great time in Hong Kong!

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