NHS help

[George121212]

Hi there,

I am an NHS GP and our practice is under a huge amount of pressure using telephone triage.

We have a limited amount of outgoing lines so our GPs are having to use our own personal mobile minutes to make calls.

It would be great if o2 as a gesture of goodwill were able to provide me with some extra minutes this month to help make those calls to patients.

I have tried calling through to o2 but have not had much luck getting through.

I am hoping an o2 representative might read this post and get back to me?

Would be ever so gratfeul.

[MI5]

@George121212 

From today all O2 tariffs will have unlimited calls. 

[George121212]

Ah great thanks for the quick reply.

Has o2 published any information regarding this?

thanks

[Bambino]

@George121212 Firstly, thank you for your tireless efforts. You are the real heroes in this crisis. I can tag our admin @Martin-O2 and @Marjo but this is a customer community, so I'm not sure if they can offer any assistance.

Edit: Great news @MI5 O2 needs to publish something to confirm this.

[MI5 · Accepted solution]

https://news.o2.co.uk/2020/03/30/o2-lifts-the-limit-on-voice-calls-so-pay-monthly-consumers-can-stay...

@George121212 @Bambino 

[Bambino]

Excellent news. The article published on 30/3 says 'the end of next week', so it should be in place now.

[jonsie]

Yes I linked to it last week

[George121212]

Fantastic thank you so much.

[jonsie]

https://community.o2.co.uk/t5/Pay-Monthly/Unlimited-Minutes-For-All-Pay-Monthly-Customers/m-p/132070...

[MI5]

You're welcome @George121212 

and thank you for everything you are doing right now