NHS code won't work

[Anonymous]

O2 Open: We are sorry, but the mobile number you provided for a discount is a 3rd party connection and not eligible for O2 Open discount.

Bit lost as to why this hasn't worked? 😕

[perksie]

Which phone do you have as some new models are excluded?

https://o2open.co.uk/O2Open/servlets/ShowFAQ

[Cleoriff]

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@Anonymous wrote:

I have just taken out a new contract and was told the NHS discount code would work! I am an existing o2 refresh customer and work for the NHS.  I have tried the code and the text I received back was 'The mobile number I provided for a discount is a 3rd party connection and is not eligible for o2 Open discount??!!

I took the new contract out over the phone so do not understand what the problem is!

Anyone have any ideas please?

Thank you.

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The text is correct....Third party connections aren't eligible for the Open discount which seems weird you are getting that  message as you say you are on O2 Refresh?

If your phone isn't one of the excluded models shown in perksies link then you need to ring CS tomorrow and ask them to sort this out  http://www.o2.co.uk/contactus

Incidentally the code has to be applied within 30 days of taking out the new contract

[jonsie]

Was this taken out from a cold call via a trusted partner (trusted translated loosely)? Hope to God it wasn't Aerial.

The contract has to be taken directly with O2 to qualify for Open discount.