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NEW ORDER

ImIonelaS
Level 1: Joiner
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Saturday I made a order for 12 pro max 512gb when must wait more then 6 weeks for delivery. At the end of order asked me to pay £475 deposit, so £505 together with upfront cost. Now this money gone from my account and as well from pending, just a email and a message when said they trying to do something g with their stock and my phone to be in my hand fastly. Today I checked my order and order write CANCELLED. Nobody tell me with a message or email as my order was CANCELLED. So my question is: no showing is cancelled because must to wait more then 6 weeks and when the phone will be in stock will be delivered,or it’s CANCELLED? Because I don’t understand every time O2 still doing like this,to take deposit or upfront and to refund in few weeks. REALLY, IS 505£ in O2 hand and I’m need it this money.
Message 1 of 20
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jonsie
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Cleoriff
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Well at 8.09am it's still not updated @jonsie so who knows?

Veritas Numquam Perit

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Message 12 of 20
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LukasB
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Rota has been updated @jonsie and @Cleoriff 

 

Maybe @O2Daniel can help here

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Message 13 of 20
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O2Daniel
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@LukasB  Thank you for the tag. I am going to tag my coleague @O2Georgina to assist, and will be able to look into this further for you @ImIonelaS slight_smile 

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Message 14 of 20
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O2Georgina
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Thanks  for the tag, @O2Daniel .

 

@ImIonelaS  I will send you a  message now so we can just look in to this for you

 

 

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Message 15 of 20
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ImIonelaS
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I’m waiting from 27february for refund... I called of 100 times and every time of 2-3 weeks said wait 3-5days,every time..really £475 are!!!!!!! And to hang up the call they said “ I spoke with manager and said 100% will refund urgently “ I have email when said exactly like this.. I don’t know what happens with o2, or why they don’t wanna give my money. If will not receive in 1-2 days I think will going directly to O2 COMPANY IN SLOUGHT. Will take and a lawyer and will be a long fight with o2. For each day I waiting to refund my money,will request to pay each day with £475. ARE A SO SO SO BIG PROBLEM. Please not answer if said again call them.
Message 16 of 20
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Cleoriff
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@ImIonelaS 

I will ask @O2Lisa to help

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Message 17 of 20
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O2Lisa
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Thanks for the tag @Cleoriff 

I'm so sorry about this @ImIonelaS, I'll message you privately and look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 18 of 20
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Cleoriff
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 Thanks @O2Lisa wink

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Message 19 of 20
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O2Lisa
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Welcome @Cleoriff smile

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 20 of 20
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