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Level 1: Joiner
Posts: 1
Registered: ‎29-12-2018

NETFLIX claiming

Hi, I’ve been trying to claim Netflix promotion but it says my number isn't eligible for a free Netflix offer. It’s probably because that I moved my old number to o2? Can anyone please help me with this? Many thanks!
Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: NETFLIX claiming

@Yvonne

Many problems claiming this promotion. Could you try by turning WiFi off and just use mobile data?

If still not working I will ask one of our managers @Martin-O2 to help?

Best of luck and welcome to the forum Welcome

 

 

*The Game Is On*

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Community Manager
Posts: 7,600
Registered: ‎18-02-2016

Re: NETFLIX claiming

Hey @Yvonne There's currently an issue with the Netflix offer that's affecting some customers. A fix is being worked on and we hope to have it resolved soon. I'll update you as soon as I have news. wink

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Level 1: Joiner
Posts: 4
Registered: ‎21-10-2018

Re: NETFLIX claiming

[ Edited ]

I do hope this problem is fixed soon. I did the same and moved my number across from plusnet and the site says my number is invaild.

I contacted O2 via phone and got told I had to wait a month before it would activate because of a cooling down period.

When on the offers T&Cs theres no mention of this one month cooling down period. I feel slightly miss sold in the promotion.

Anonymous
Posts: 0

Re: NETFLIX claiming

[ Edited ]

Why mis sold? I don't recall the offer saying you'll get Netflix within a certain time frame, and who can blame them with chancers trying to blag 6 months free.

Posts: 84,483
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: NETFLIX claiming

Normal cooling off period is 14 days which is fair enough but they need to get this 'issue' fixed. Every O2 offer or promotion has redeeming problems. There should be easier ways to get what you are offered and tempted to buy or upgrade by these enticements.

Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: NETFLIX claiming

Hi all, 

The website redemption issue should be fixed now! Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

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Level 1: Joiner
Posts: 4
Registered: ‎21-10-2018

Re: NETFLIX claiming

Unfortunatly its still not working 

Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: NETFLIX claiming


@Ant276 wrote:

Unfortunatly its still not working 


@Marjo?

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Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: NETFLIX claiming

[ Edited ]

@Ant276 wrote:

Unfortunatly its still not working 


Sorry to hear this and thanks for coming back to update us about it. I'd like to get someone to have a closer look at this for you so I'm going to send you a PM here on the forum shortly to get a few additional details. Hang in there!

 

How about you @Yvonne, did you manage to get yours working after the website fix or are you also still experiencing issues with this?

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