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NC43781178

IsabelaB
Level 1: Joiner
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on ‎21-03-2024 20:52

on ‎21-03-2024 20:52

I still didn't receive my new sim card. The order was raised on the 17th march.

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MI5
Level 94: Supreme
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on ‎21-03-2024 20:55

on ‎21-03-2024 20:55

@IsabelaB 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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on ‎21-03-2024 21:30

on ‎21-03-2024 21:30

@IsabelaB 

 

5-7 working days for delivery, so you will need to be patient and wait for Royal Mail to deliver it...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎21-03-2024 21:34

on ‎21-03-2024 21:34

@IsabelaB 

If it has been dispatched you can check by following this guide https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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