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Level 1: Joiner
Posts: 1
Registered: ‎08-07-2016

Mystery charge on account

I received a call from a mobile number last week starting 07802 and when I answered they said “sorry wrong number” and I have since been charged £0.54 for sending a picture message to this number of which there is no record in my messages.

Any idea if it’s some kind of scam and how I get it taken off my bill since I didn’t send a text? Also can I get the number blocked?
Posts: 117,582
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Mystery charge on account


  • You can block the number on your phone. Just long press on it if Android or tap the i if iPhone. 
  • You'll need to call customer service to see if you can get a refund.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,346
Registered: ‎31-03-2010

Re: Mystery charge on account

@WorleyG 07802 is a legitimate prefix so you'll have to call customer service as suggested.