Mystery charge on account

WorleyG · ‎31-05-2020

I received a call from a mobile number last week starting 07802 and when I answered they said “sorry wrong number” and I have since been charged £0.54 for sending a picture message to this number of which there is no record in my messages.

Any idea if it’s some kind of scam and how I get it taken off my bill since I didn’t send a text? Also can I get the number blocked?

MI5 · ‎31-05-2020

@WorleyG

You can block the number on your phone. Just long press on it if Android or tap the i if iPhone.
You'll need to call customer service to see if you can get a refund.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎31-05-2020

@WorleyG 07802 is a legitimate prefix so you'll have to call customer service as suggested.

I DO NOT WORK FOR O2

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