Solved: Mysterious regular payment

kirsty69jo · ‎17-02-2018

I’m not very good with keeping on top of my bank account activity but I have noticed that i’m paying 4 direct debits to O2 but I only have 3 contracts.
Any obvious reason for this before I try to contact them direct?
Thank you.

MI5 · ‎17-02-2018

If one is a refresh contract you make 2 payments.
One for the phone and one for the airtime.
https://community.o2.co.uk/t5/How-to-guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-02-2018

If one is a refresh contract you make 2 payments.
One for the phone and one for the airtime.
https://community.o2.co.uk/t5/How-to-guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-02-2018

Having been the victim of bank fraud twice, I check my online banks every couple of days. The only way to ensure everything is as it should be.

Veritas Numquam Perit

Martin-O2 · ‎20-02-2018

Hey @kirsty69jo did you find out what this payment was for yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Mysterious regular payment

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...