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Level 1: Joiner
Posts: 2
Registered: ‎17-02-2018
Accepted Solution

Mysterious regular payment

I’m not very good with keeping on top of my bank account activity but I have noticed that i’m paying 4 direct debits to O2 but I only have 3 contracts.
Any obvious reason for this before I try to contact them direct?
Thank you.
Posts: 88,558
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Mysterious regular payment

If one is a refresh contract you make 2 payments.
One for the phone and one for the airtime.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,327
Topics: 688
Registered: ‎14-01-2013

Re: Mysterious regular payment

Having been the victim of bank fraud twice, I check my online banks every couple of days. The only way to ensure everything is as it should be.

*The Game Is On*

Community Manager
Posts: 6,075
Registered: ‎18-02-2016

Re: Mysterious regular payment

Hey @kirsty69jo did you find out what this payment was for yet? 

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