MyO2 and account issues

[Callum_]

Since about Monday I've been upable to login to the MyO2 app as it just says I'm new to O2 and it will be available within 48 hours, I'm not but I waited the 48 hours anyway and still nothing.

My services don't appear when I login to the O2 app at all, so I cannot make a payment. The phone service just keeps passing me around and telling me to use MyO2 or the website (which don't work), I tried using the virtua assistant but thats useless as well, it also tells me to go to MyO2 to talk to an agent.

I live quite far away from any O2 shop because they're all closing down. I have tried uninstalling/reinstalling the app, tried deleting the cache and data for the app. Literally nothing works. My next option is to go to another provide but I will need the code for my number but, as above it's almost impossible to speak to anyone for me.

Does anyone have any suggestions before I take this to Trading Standards as a last resort?

[Oxonian · Accepted solution]

@Callum_ 

Issues with O2 accounts are widespread at the moment as they transition between customer management systems. 

I would give it until Monday and then try online at :-

https://mymobile.o2.co.uk/

You could also try again on the app - try deleting it, restarting your handset and then reinstalling the up to date version of the app.

If that does not work, you need to contact O2. Messaging on social media is one way :-

Facebook : https://o2uk.co/O2CFB

"X" (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Or you can call on 202 or 0344 809 0202. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

I do not think that Trading Standards will have any interest whatsoever in an issue of this nature. 

[madasaf1sh]

@Callum_ 

Lol, Trading Standards will just laugh at you, as it has nothing to do with them, but go ahead and waste there time...

You need to speak to customer services on 0344 809 0202 or 202 as there are lots of account migrations underway which means access is restricted whilst this happens, as a quick search would have told you this is you had used that function.

Also try logging in via https://mymobile.o2.co.uk on the web... and see what happens..

[Enlli]

If you want a code for another provider then info here

Guide: Cancelling Your Contract 

Remember you will have to pay off the balance if you are still in your minimum term.

[Oxonian]

@Callum_ 

Also worth mentioning that if you know how much you owe, payment by bank transfer is possible :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

For the future, setting up a direct debit would be pragmatic ! 👍

[Callum_]

I did a quick google search but couldn't see anything, Thank you for letting me know!

[Callum_]

Yeah, I did say that the phone serivce is passing me around, thank for suggesting the phone service. Great idea. I aso said I've tried the website, as I've just said... Not sure what your post is supposed to achieve besides being a troll but sure.

[Callum_]

Thank you!

[Callum_]

Thank you!

Yes, I have been meaning to set up a direct debit, I didn't expect the entire system to be unavailable but I wouldn't be here if I had so good point!

[Oxonian]

That's fine @Callum_ ; hopefully it will be resolved shortly ! 👍