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My tariff

Stuart5
Level 1: Joiner
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Hi my tariff is £26 per month but I have Ben charged £37 and I’m not sure why. Just had an upgrade, can you help
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MI5
Level 94: Supreme
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Registered:

@Stuart5 

Your first bill is pro rata with old and new tariffs combined. 

You can see a breakdown in your MyO2.

Next month's bill will be at your agreed tariff rate. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152140 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

@Stuart5 

Your first bill is pro rata with old and new tariffs combined. 

You can see a breakdown in your MyO2.

Next month's bill will be at your agreed tariff rate. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
336 Views