Solved: My tariff

Anonymous · ‎24-11-2017

Yesterday I changed to a tariff of unlimited calls and texts and 6gb data which was discounted to £16/month . When I checked today I am being invoiced for £26/month. I can’t find a number to call, and the on line chat advice is always busy. How do I challenge and correct this?

helen

MI5 · ‎24-11-2017

See help here to explain https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎24-11-2017

Hi @Anonymous the discount will show as a bolt on in your myo2. You will always see the full price though

MI5 · ‎24-11-2017

See help here to explain https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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