Solved: My tariff summary

Anonymous · ‎16-05-2013

Hello,

Depsite being told by Customer services that my contract ends in September 2013 it saids on my online tariff summary that it ends in October 2014. I was first told it would change eventually after an unwanted upgrade was returned but it hasn't changed afters over 4 weeks.

How can I get this sorted? No one will changed or help me?

MI5 · ‎16-05-2013

Only CS can change this once they have confirmation that the phone was returned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-05-2013

Only CS can change this once they have confirmation that the phone was returned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-05-2013

Did you get proof of postage

Anonymous · ‎16-05-2013

O2 tell me that the date for the contract renewal they have is September 2013 so they have the RETURNED phone and tell me all is well. The issue is the wrong information being displayed in my summary when I log in.

Something so simple not being corrected despite promises has annoyed me..

O2

My tariff summary

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order