My sim

[RyanRichardson]

My sim card has broken as I have taken it out to clean tray, I've been trying to get in touch for weeks now but it is extremely difficult without having a sim card to do so, can I ask for a new one to be sent out or just cancel my contract please

[Cleoriff · Accepted solution]

Hi @RyanRichardson 

For a new sim you need to contact o2. Borrow a phone, use a landline or Skype.

All numbers here.

You'll need to call O2.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Edited to add, you can often speak to live chat if browsing the shop https://www.o2.co.uk/shop 

Also if you want to cancel your contract, info in this guide Guide: Cancelling Your Contract