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My sim new sim won’t connect to the network

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AndreTinnie
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on ‎23-05-2020 16:17

on ‎23-05-2020 16:17

I’m having trouble with my new sim connecting with the network. There are literally no bars. I have another o2 device that is still working, so I know it’s not a network problem.

I’ve tried everything, please help.
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MI5
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on ‎23-05-2020 16:33

on ‎23-05-2020 16:33

@AndreTinnie 

Have you tried the old SIM in the new phone?

Sounds like new SIM isn't activated so you'll need to call customer service or use old SIM Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎23-05-2020 16:33

on ‎23-05-2020 16:33

Use your old sim if it's the same size @AndreTinnie 

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎23-05-2020 16:33

on ‎23-05-2020 16:33

@AndreTinnie 

Have you tried the old SIM in the new phone?

Sounds like new SIM isn't activated so you'll need to call customer service or use old SIM Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AndreTinnie
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on ‎25-05-2020 08:51

on ‎25-05-2020 08:51

Got through to customer services yesterday after getting help through o2 twitter. MI5 you were spot on the sim wasn’t activated, they’ve sorted it out now. Thank you guys for your help 😁.
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MI5
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In response to AndreTinnie
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on ‎25-05-2020 09:31

on ‎25-05-2020 09:31

You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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