This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My sim new sim won’t connect to the network

Go to solution
AndreTinnie
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-05-2020 16:17

on ‎23-05-2020 16:17

I’m having trouble with my new sim connecting with the network. There are literally no bars. I have another o2 device that is still working, so I know it’s not a network problem.

I’ve tried everything, please help.
Message 1 of 5
10,239 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 153718 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎23-05-2020 16:33

on ‎23-05-2020 16:33

@AndreTinnie 

Have you tried the old SIM in the new phone?

Sounds like new SIM isn't activated so you'll need to call customer service or use old SIM Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 5
10,226 Views
4 REPLIES 4

Go to solution
jonsie
Level 94: Supreme
  • 97761 Posts
  • 616 Topics
  • 7232 Solutions
Registered:

on ‎23-05-2020 16:33

on ‎23-05-2020 16:33

Use your old sim if it's the same size @AndreTinnie 

 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 5
10,226 Views

Go to solution
MI5
Level 94: Supreme
  • 153718 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎23-05-2020 16:33

on ‎23-05-2020 16:33

@AndreTinnie 

Have you tried the old SIM in the new phone?

Sounds like new SIM isn't activated so you'll need to call customer service or use old SIM Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
10,227 Views

Go to solution
AndreTinnie
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-05-2020 08:51

on ‎25-05-2020 08:51

Got through to customer services yesterday after getting help through o2 twitter. MI5 you were spot on the sim wasn’t activated, they’ve sorted it out now. Thank you guys for your help 😁.
Message 4 of 5
10,170 Views

Go to solution
MI5
Level 94: Supreme
In response to AndreTinnie
  • 153718 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎25-05-2020 09:31

on ‎25-05-2020 09:31

You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
10,164 Views
0 Kudos
Top Kudoed Authors
View All
Top