My sim card

[Anonymous]

My sim card has not been working for the past few days and my bills are paid on time, whay is happending, it is not this number on my account I have another o2 contract but I can't get onto the account

[jonsie · Accepted solution]

If one phone is ok and the other isn't then it would point to an account, sim or phone issue. Call customer service : www.o2.co.uk/contactus

Self help here :

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

[Cleoriff]

Also @Anonymous could you go back to your post and edit it please to remove the phone number?

This is an open forum and we wouldn't want you to open yourself up to spam calls..:smileywink:

[MI5]

Have a look through the help posted in the link by jonsie and let us know if you need any help with any of the checks or what the results mean.

[chrisymon]

It could be down to recent charges on your account that has exceeded your allowed limit which is called a credit control bar. It doesnt show on your recent bill but show in recent charges.!!