I have an iphone XR which has previously been in working order but now does not connected to the O2 network. I can connect to wifi and use whats app and facebook messanger. I can also use the internet but i am unable to make calls or send texts from my phone and the signal bar is continuously doing some kind of mexican wave.
I have tried a hard re-set and a soft re-set and have spoke to apple on in an online chat who have advised to go in to a store, which i am obviously unable to do atm.
My sim card works in other phones. Is my phone broken or is there something i can do to fix it?
If it is broken how can i get a replacement or get this one fixed without going in to a store?
Make sure you both have the latest firmware and carrier updates on your phone.
Checking via iTunes on your PC is the best method.
Sounds like a faulty phone then @Elisaroo
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