cancel
Showing results for 
Search instead for 
Did you mean: 

My phone has stopped allowing international calls

Deedre
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am having same trouble as I currently cannot ring a number in Republic of Ireland from Northern Ireland. Any help greatly appreciated 

Message 1 of 8
1,231 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 151848 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

@Deedre 

Calls will be charged so if you have a zero spend cap you need to increase it Guide: Spend Caps & Charge to Mobile on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
1,212 Views

Bambino
Level 86: Prestigious
  • 24413 Posts
  • 1062 Topics
  • 3819 Solutions
Registered:

@Deedre If you and the person you're calling in ROI download WhatsApp you can call, text, and video call over a WiFi connection for free.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 8
1,206 Views

Oxonian
Level 37: Blazing a Trail
  • 11558 Posts
  • 295 Topics
  • 33 Solutions
Registered:

@Deedre 

 

Skype is potentially another option :-

 

Guide: A Guide to Skype 

Message 4 of 8
1,175 Views

pgn
Level 77: Grand Master
  • 40012 Posts
  • 245 Topics
  • 1799 Solutions
Registered:

There have been some who find sending SMS from O2 or TescoMobile phones in UK to Ireland is erratic - https://community.o2.co.uk/t5/Tech-Support/Issue-sending-international-SMS-to-the-Irish-EIR-network/...

 

Not heard of the same issue with calls, but the zero spend cap mentioned above will get in the way as an international call from UK to Ireland, which is how O2 see it, is chargeable. Suggestions about WhatsApp (and similar products) are the best way to get around this, if both parties can run WhatsApp on their handset and have access to a reliable data connection @Deedre.

Message 5 of 8
1,168 Views

idontwanttoregi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Just an observation that if the best suggestion users have for international calls failing is to use Skype or WhatsApp then we should all be moving networks!  I have posted a query on this topic, could not call my car hire provider in Lanzarote, message said, "This number has not been allocated" whatever that means, but my partner made the call easily.

Message 6 of 8
1,111 Views

Enlli
Level 69: Guiding Light
  • 8943 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

@idontwanttoregi wrote:

Just an observation that if the best suggestion users have for international calls failing is to use Skype or WhatsApp then we should all be moving networks!  I have posted a query on this topic, could not call my car hire provider in Lanzarote, message said, "This number has not been allocated" whatever that means, but my partner made the call easily.


Did you check your spend cap?

But if you want to change provider 

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 7 of 8
1,104 Views

pgn
Level 77: Grand Master
  • 40012 Posts
  • 245 Topics
  • 1799 Solutions
Registered:

And further info requested on your other post, @idontwanttoregi - perhaps keep the answers to that thread, for simplicity? Just a suggestion, you are, of course, quite at liberty to post wherever you want, it is a Customer Forum, after all.

Message 8 of 8
1,096 Views