My phone died a week ago

[Montonarian]

My phone died a week ago when I was going on holiday. I ordered a new phone on Saturday 24/06 which arrived today 26/06. I cannot use it because it did not come with a USB c plug. I have ordered a plug which will arrive tomorrow. O2 keep sending me security codes by text, I do not understand which bit of "my phone does not work" that they do not understand. 

[MI5 · Accepted solution]

@Montonarian 

Manufacturers don't supply chargers anymore to save the environment!

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[jonsie]

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@MI5 wrote:

@Montonarian 

Manufacturers don't supply chargers anymore to save the environment!

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Not to mention the profit in selling the chargers taken from the box!

Nor the risk of fire by buying non-genuine chargers from the likes of eBay and Amazon

[MI5]

Agreed

[Enlli]

It does not have to be a USB C either end like the ones supplied. Standard USB to USB C cables will work from an original charger