My phone camera (XR) isn’t working since March
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-07-2020 20:36
My phone camera started working weirdly since December. I went to an O2 store who advised to reset it so I did but it hasn’t resolved the problem, then lockdown arrived and I’ve been without the phone camera since March which is quite terrible because I work with my phone and because I’m
also paying for this upgrade (so monthly instalments for a phone that doesn’t fully work as Internet connection is also poor sometimes).
I’ve tried to connect to customer service for months now and went to a store since the reopening but they told me I can only resolve online through customer service (who I don’t seem to get through to).
I’m going in circles now for month, really upset and in despair as I DO REALLY NEED A CAMERA for work.
Any advice on how to cut though and get my problem finally resolved?! I’m desperate.
Thanks in advance,
Almudena
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-07-2020 20:43
Returns and repairs policy is here
https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
All numbers to contact O2 are in this guide Guide: Coronavirus Community Help and Support
Try 0800 977 7337
Best time to call is 8am in the morning
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-07-2020 21:28
Seems that I’m finally getting some traction!
Thanks a mil for help
🙏🏻
Have a nice evening!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-07-2020 21:39
With o2 repairs you need to send your phone to the repair centre but if you go to apple you can get it fixed same day.
If the camera has been damaged it will be a chargeable repair with o2 or apple.
- 152419 Posts
- 651 Topics
- 29094 Solutions
on 04-07-2020 23:13
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-07-2020 23:13
https://www.apple.com/uk/retail/geniusbar/
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

