Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My phone being cut off

@SammyC You need to try the Payment Management Team numbers. That's all I can suggest. We understand the frustration many people such as yourself are going through, but there's nothing else we can do here. We are all customers too.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎06-04-2020

Re: My phone being cut off

Yes I do, and you don't work for 02. Thank you for advise. Now I would go through to the payment line which says 0.00 is due and yet, here I am days later as there is no HUMAN to speak to on the payment line. . Waiting for a 02 representative to answer our questions, it is very frustrating, very! I am a care worker and I need my phone for work. I need it for colleagues and clients to ring me. I need it for maps too to find my new clients houses. And I also need it for excel. So someone needs to answer me, a o2 representative not a automated system
Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My phone being cut off

[ Edited ]

@SammyC One thing I can help you with is using your maps. You don't need data. You can download the areas you need over WiFi at home and use the areas you download offline just using your GPS. This link shows you how: https://support.google.com/maps/answer/6291838?co=GENIE.Platform%3DiOS&hl=en

https://support.google.com/maps/answer/6291838?co=GENIE.Platform%3DAndroid&hl=en

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009

Re: My phone being cut off

A collection of numbers for O2...Try any of them.

The numbers for the payment management team are 0800 325 302 or 0800 902 0217.

or try these 0800 977 7337 and 0800 587 4005 and 0800 0901808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104