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Level 1: Joiner
Posts: 1
Registered: ‎10-04-2020

My phone being cut off

Iv paid my bill I have 2 contracts next has come back on the other hasn't
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Level 1: Joiner
Posts: 1
Registered: ‎10-04-2020

Re: My phone being cut off

Mam dwa konta O2 płaciłem 28.03 oby dwa pieniądze z konta poszly a Muj numer został zablokowany co mam zrobić w takiej sytuacji
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Level 1: Joiner
Posts: 4
Registered: ‎06-04-2020

Re: My phone being cut off

I'm the same. I got cut off. And now I've paid, my data hasn't been put back on
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O2 Support
Posts: 179
Registered: ‎26-03-2020

Re: My phone being cut off

Hi Marley 

 

If you've been cut off it can sometimes take up to 24 hours for service to resume once payment has been made. Try turning the handset on and off again. If there is still no service after 24 hours you'll have to contact customer services on 202 or 03448090202. 

 

Hope this helps

 

Stacey Smiley Happy 

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Level 1: Joiner
Posts: 1
Registered: ‎10-04-2020

Re: My phone being cut off

I have paid my bill a week ago and still no data. I can’t get through to anyone who can help on the phone. Please can this be enabled again
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My phone being cut off

[ Edited ]

@Marley@SammyC@Katarzyna,@Susie1  Please see this link: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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O2 Support
Posts: 179
Registered: ‎26-03-2020

Re: My phone being cut off

Hi Susie1

 

Unfortunately this is not something anyone can do from the community forum as we cannot access your account. This can only be done via customer services on 202 or 03448090202.

 

If other services have resumed and your data hasn't, have you double checked your data settings on the phone are turned on?

 

Stacey 

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Level 1: Joiner
Posts: 4
Registered: ‎06-04-2020

Re: My phone being cut off

Can someone tell me when I ring they've not updated the automated system to know I've paid. I need my phone for work. I have paid in full, I need my data back on ASAP
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My phone being cut off

@SammyC This is a customer community. No access to accounts. You need to speak to customer service. Nothing can be done from here.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎06-04-2020

Re: My phone being cut off

I am trying if someone answered.
And if anyone other than lost or stolen line was open..... What else can I do there