My order

[Jolana]

Hi my name is jolana i have ordered an mobile online but havent been send an email confiřarion or anthing i thing i have speľed wrong rhe email when i tiped as they taken £30 pounds from my account

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5 · Accepted solution]

@Jolana 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[MI5]

@Jolana 

You also need to go back and edit your personal details as the forum is public, not O2 customer services.