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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2019
Accepted Solution

My order

Cancel my order don't want o2 staying on giffgaff
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Level 28: Ingenious
Posts: 4,283
Registered: ‎03-08-2018

Re: My order

Hello @Idk
You will need to contact o2 customer services to cancel orders.
Welcome to the o2 community forum
Good luck and hope your order is cancelled by customer services quickly for you.


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Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: My order

@Idk 

Contact details for customer service here Guide: How to find help & contact O2 

We always recommend calling early morning to avoid long waits. 

If your order cannot be cancelled, just accept delivery and then return it under the change of mind policy within 14 days 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 78,459
Topics: 704
Registered: ‎14-01-2013

Re: My order

@Idk 

Contact numbers for customer services can be found here Guide: How to find help & contact O2 

If they won't cancel your order (and sometimes they can't) you will have to wait and then return it under the 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Best of luck.

*The Game Is On*

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Posts: 78,459
Topics: 704
Registered: ‎14-01-2013

Re: My order

@MI5 

Snap rofl

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: My order

thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)