Solved: My order never arrived

Anonymous · ‎13-06-2013

I ordered a new sim and phone which was meant to have to arrived yesterday. I checked my post and nothing. I then checked the order status on my account and it's marked as 'complete'. I am right in thinking that it means that its been delievered? What should I do?because my old contract ran out today. 😕 Should I wait another day or call up O2?

MI5 · ‎13-06-2013

I'd call and get a tracking number. It's most likely with a courier so you can track it down.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-06-2013

I'd call and get a tracking number. It's most likely with a courier so you can track it down.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-06-2013

I would call them to find out whats going on

Anonymous · ‎13-06-2013

Hmmmm wonder who the courier is as this sounds rather familiar

Anonymous · ‎13-06-2013

Yodel by any chance

Anonymous · ‎13-06-2013

That was my instant thought

MI5 · ‎13-06-2013

No need to speculate on what has happened. Let's wait for the OP to come back with more info so we can keep the advice on track

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-06-2013

Wouldn't they have got a tracking number when the order was placed

perksie · ‎13-06-2013

It should be possible to track this from MyO2> My orders.

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Anonymous · ‎14-06-2013

Hey guys,

The courier is UKMail and I did check the order in MyO2 and it's been marked as 'completed'. I even checked the tracking number from the courier and it only has the expected delivery date on it. Looks like I have some calls to make. >.<

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