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My order hasn’t arrived

Cauliflower21
Level 1: Joiner
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Good morning, I ordered a new phone on the 07/09/2021. Unfortunately I was at work so I missed the delivery and it’s been sent back to yourselves at O2. How do I get it re-sent?

kind regards 

 

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madasaf1sh
Level 54: Stellar
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@Cauliflower21 

 

You will need to speak to customer services on 0344 809 0202 to discuss the options to get it resent. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 54: Stellar
  • 3470 Posts
  • 24 Topics
  • 777 Solutions
Registered:

@Cauliflower21 

 

You will need to speak to customer services on 0344 809 0202 to discuss the options to get it resent. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@Cauliflower21 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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