My old number is still not ported after 5 working days

[Pay_monthly2]

Hi, I ordered pay monthly contract on 02/01/2021 and also submitted PAC details at the same time. Still my old number is not ported. Please help!

[Cleoriff · Accepted solution]

@Pay_monthly2 

You may have to request the porting files again.

However, I will ask one of our account advisors if they can help here. Also have you rebooted your phone?

@O2Emma  are you able to help @Pay_monthly2 ?

Edited for info..

[Pay_monthly2]

Thanks just rebooted my phone and is working fine 😊

[Cleoriff]

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@Pay_monthly2 wrote:
Thanks just rebooted my phone and is working fine 😊

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There you go then. Lol. @O2Emma your services are no longer required...

[O2Lisa]

Glad it's all working @Pay_monthly2, let me know if you have any more problems

[Pay_monthly2]

Hi Lisa, really strange situation, I get call for my old number in o2 and sms/iMessages in my old network. Can you please help

[MI5]

@Pay_monthly2 

Settings >Phone >My number.

Correct the entry, save and reboot phone.