My o2

[Mollielouise50]

Hey, so when I try log into my o2 app it says I don’t have any products on my account, witch I do as it comes up with my 02 number and email, but still says I have no products on there, how do I rest my account so I can actually see my phone on there and when I’m due to pay/upgrade etc

[Cleoriff]

@Mollielouise50 

Try deleting and reinstalling the app and see if that works, although the My O2 app has been playing up recently.

[MI5]

@Mollielouise50 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.